The Coffee Maker Store
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Saeco Vienna Super automatic Espresso Coffee and Cappuccino Machine |
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List price:
$575.00
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- Grinds, doses, tamps, brews, and dispenses exceptional quality coffee
- Ability to prepare 1 to 2 cups at the same time from 1 to 8 ounces in size
- Powerful steam wand and exclusive Pannarello frothing device for perfect cappuccino and latte drinks
- Opti-Dose adjustable coffee grinder and dispensing unit; automatic disposal of used coffee grounds
- Includes easy-to-clean, removable brew group; 12.35-ounce bean hopper; and removable 57-ounce water tank
Great machine, at first
Rating: 
When I first used the machine I was very pleased. I made roughly 20 shots per day on the weekends and about 4 per day during the week.
The machine functioned well for a while, then after a few months the grinder began to go nuts. There is a small plastic flapper at the end of the grind chamber that is supposed to turn the grinder off when the grind chamber is full and trigger the machine to dump the grinds into the brew group. Sometimes the flapper performed and sometimes not. When the flapper didn't work the machine would continue to grind until one shut off the power or it ground up all of the beans in the hopper. Then a messy clean up was in order to remove all the grinds from the machine.
I tried to remedy the condition as best as I could, then one day when the machine was about 10 months old I had enough. In the big green can it went.
Loved the machine at first, ended up hating it. I will not travel the Saeco road again.
Broken
Rating:
Bought a new one and wouldnt work when I recieved it. Sent it back (paid 30 dollars to ship it back)Then when it was fixed it worked for about 2 weeks then broke again
OK perfromance & Bad customer service
Rating: 
The superautomatic function works ok but the steam unit is greatly underpowered. A $29 Krups makes better steamed milk. After trying Saeco customer serverice several times I finally got through only to get zero help. Under engineered product and below par customer service is a bad combination.
